Encountering challenges? This page provides solutions to common issues and tips for accessing support resources to keep your program running smoothly.
What Customer Support will be available during the upgrade?
Ahead of your scheduled migration date, support and how you request support will remain the same. Once program migration is complete, you’ll be receiving communication from our team for how to submit support requests into Awin in the future. Details will also be included in the scheduled webinars and migration pre-comms.
How can I prepare for the Awin Upgrade?
We will be creating an Advertiser check list for you which include pre and post upgrade checks and suggestions.
Can I check out the Awin platform ahead of the upgrade?
Yes! Take a tour of your new platform with our demo hub.
How can I learn more about the Awin platform and features?
Get instant access to FAQs and training guides on the Advertiser Success Center. We will soon be releasing a dedicated upgrade hub on the success center to provide you with even more content specific to the upgrade experience.
You can also check out our seasonal releases to stay informed of the latest platform updates.
